FAQ
How do I place an order?
Browse products, add them to your cart, and complete checkout with your preferred payment method.
Can I change or cancel my order?
Contact us within 24 hours after placing your order at support@usthub.store. We’ll do our best to assist you.
Do you offer free shipping?
Yes, we offer free standard shipping within the contiguous United States.
How long does shipping take?
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
During peak periods or unforeseen circumstances, processing may take slightly longer.
The estimated delivery time is 10–25 business days, depending on the destination and logistics conditions. Delays may occur during holidays or high-volume seasons. In rare cases, delivery may take longer due to external factors beyond our control.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. All transactions are securely processed.
Is my payment information secure?
Yes, all transactions are encrypted with industry-standard SSL technology for maximum security.
What is your return policy?
You can return items within 30 days of delivery if they’re unused and in original packaging. Contact us first to initiate a return.
How do I request a refund?
Email us at support@usthub.store with your order number and reason. We'll respond within 24–48 hours.
How can I contact support?
Email us at support@usthub.store. Our team typically replies within 24–48 business hours.
Do you offer phone support?
We currently provide support via email for efficiency and clarity. Phone callback may be arranged if necessary.