FAQ
All orders are protected under U.S. law, ensuring your rights as a consumer.
How do I place an order?
Browse products, add them to your cart, and complete checkout with your preferred payment method.
Can I change or cancel my order?
Contact us within 24 hours after placing your order at support@usthub.store. Orders may not be cancellable after 24 hours, as processing or shipping may have already begun.
Do you offer free shipping?
Yes, we offer free standard shipping within the contiguous United States. Some high-value orders may require a signature upon delivery. For special delivery requests, please contact us directly.
How long does shipping take?
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. During peak periods or unforeseen circumstances, processing may take slightly longer.
The estimated delivery time is 10–25 business days, depending on the destination and logistics conditions. Delivery times are for reference only; delays may occur due to holidays, high-volume seasons, or external factors beyond our control.
Some high-value orders may require a signature upon delivery. For special delivery requests, please contact us directly.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. All transactions are securely processed.
Is my payment information secure?
Yes, all transactions are encrypted with industry-standard SSL technology for maximum security. Your information is handled securely in accordance with our Privacy Policy and will not be shared with third parties.
What is your return policy?
You can request a return within 30 days of delivery only if the item meets the eligibility criteria described in our Return Policy. Returns for reasons such as “changed my mind”, “no longer needed”, or “ordered by mistake” are not accepted. Please contact us first to initiate a return. We do not accept Cash on Delivery (COD) returns.
How do I request a refund?
Email us at support@usthub.store with your order number and reason for return. Refunds are processed according to the Return Policy, typically within 14 business days once the return is approved. Refunds may take additional time depending on your bank or payment provider.
How can I contact support?
Email us at support@usthub.store (preferred method). Our working hours are Monday to Friday, 9:00 AM to 5:00 PM (PST). We typically respond within 24–48 business hours.
Do you offer phone support?
We primarily provide support via email for efficiency and clarity. Phone callback may be arranged if necessary.